Policies

Appointments are available by reservation only to ensure each guest receives the highest level of personalized care. We encourage booking in advance to secure your preferred date and time.

Please arrive 10–15 minutes early for your first appointment to complete any necessary paperwork and begin your experience in a relaxed state.

Appointment Policy

Your appointment time is reserved exclusively for you.

We kindly request at least 24 hours' notice for cancellations or rescheduling.

  • Cancellations made with less than 24 hours' notice may incur a 50% service fee.

  • Same-day cancellations and no-shows may be charged 100% of the scheduled service.

We understand that emergencies happen. If unexpected circumstances arise, please contact us as soon as possible, and we'll do our best to accommodate you.

Cancellation and Rescheduling

Arriving late may shorten your treatment time so that we may remain on schedule for the next guest.

If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled and may be subject to the cancellation policy.

Late Arrival

A deposit may be required to secure appointments, especially for:

  • New clients

  • Extended services

  • Weekend appointments

  • Groups or special bookings

Deposits are applied towards your scheduled service.

Deposit

Draping

Your comfort and privacy are always respected.

Clients are professionally draped throughout the entire session. Only the area being worked on will be uncovered, and your therapist will always prioritize your comfort and consent. If at any point you feel discomfort, please alert your therapist immediately.

We accept major credit cards, debit cards, HSA/FSA cards (where applicable), and other approved payment methods, like PayPal.

Payment is due at the time of booking.

Payment Methods

Your safety is our highest priority.

Please inform your therapist of any:

  • Medical conditions

  • Recent surgeries

  • Pregnancy

  • Injuries

  • Allergies

  • Medications that may affect treatment

If you are feeling unwell, experiencing a fever, contagious illness, vomiting, or flu-like symptoms, we kindly ask that you reschedule your appointment.

This helps protect both our clients and our therapist.

Massage therapy is intended to complement—not replace—medical care. If you're experiencing a medical concern, please consult your healthcare provider.

Health and Wellness

To preserve the peaceful atmosphere of Galactic Tranquility, we kindly ask that mobile devices be silenced before your appointment.

If you must take an urgent call, please step outside the treatment area.

Cell Phones/Electronics

As a practice founded by someone with nearly a decade in hospitality, Galactic Tranquility proudly supports service industry professionals.

Eligible hospitality workers may receive special promotions or discounts throughout the year. Proof of employment may be requested.

Hospitality Heroes Program

Galactic Tranquility is committed to providing therapeutic massage in a safe, respectful, and professional environment.

Any inappropriate behavior, language, or requests will result in the immediate termination of the session and refusal of any future services. Client understands that there is a forfeiture of the full cost of services upon termination.

Professional Boundaries

To maintain a calm and restorative environment for all guests, we ask that only clients receiving services enter the treatment space unless prior arrangements have been made.

Children and Guests

Your personal information and health history are kept confidential and used solely to provide safe, personalized care.

Galactic Tranquility will never sell or share your personal information without your consent, except as required by law.

Privacy